The Access Northeast Network Operations Center (NOC) takes great pride in its ability to assist customers and partners alike with complex networking issues.  Staffed 24 x 7 x 365, our NOC has Level I technicians proactively notifying clients of service impacting conditions while senior engineers perform advanced diagnostic & troubleshooting steps.  Our Channel Partner experience facilitates excellent communication between 3rd Party vendors (Systems Integrators, IT Consultants, VARs), the IT staff from direct clients and our NOC engineering staff.  Our technicians have specific expertise in the following areas:

• Windows, Linux and Unix OS
• Dell, HP, EMC & Sun Hardware
• DSL, T1, DS3, SONET & Ethernet Circuits
• MPLS, Frame Relay, ATM & VPN WAN Technologies
• Cisco Routers, Switches and Firewalls
• Sonicwall, Fortinet, Watchguard & Symantec Firewalls
• Veritas, EMC & Vault Logix Backup Software

The NOC utilizes a variety of network monitoring platforms for basic ICMP Up/Down notifications to more advanced SNMP tools.  As an authorized Computer Associates Spectrum Network Monitoring Partner, we utilize their software to deliver our advanced monitoring and device management services.  Our NOC also monitors the overall health of the Public Internet and makes manual routing changes if any one Tier One Internet Provider's network performance begins to experience performance degradation. 

Knowledgeable, Friendly and Ready to Assist, you can contact the Access Northeast NOC 24 x 7 x 365 by calling 508-281-7600, Option 4 or by emailing us at support@axsne.com.